MY VALUES

Cancellation Policy

I totally understand that sometimes life happens and you need to reschedule or cancel an existing appointment, No worries, my online booking system is available to you 24/7 so you can reschedule the second you notice there is an issue. I just request that you do this at least 24 hours prior to your appointment. Please understand that I book appointment slots specifically for you, and when it opens up without notice I am not able to book someone else. There will be a $25 rescheduling fee per service cancelled that will be due prior to booking a future appointment. I will, of course do my best to work with you in the event of an unavoidable emergency.

Service Guarantee and refunds

I am so committed to, and guarantee, the highest level of satisfaction for my guests. I do not offer refunds for services rendered, however, if you are having any challenges with any services provided to you, Please let me know with in 7 days of your appointment and I will gladly invite you back in to make adjustments at no additional charge. This does not apply if I provided a service we both agreed upon in your consultation and you've changed your mind, but still let me know and we will get you where you want to go together!

Home Care Maintenance

Unfortunately, I'm not the one in your bathroom doing your hair everyday- wouldn't that be great though?! - Because of this, it's up to you to maintain your hair on a regular basis. I guarantee any and all color, cut and retexturing services, as long as you are using professional home care maintenance and styling products recommended or approved by me.

Accepted Forms of Payment

Note the only forms of payment I accept are Cash, Checks, and Cards. Thanks for your cooperation!